Reducing Bias, Building Trust and Strengthening Patient Communication

3 CEUs for Chiropractors and Massage Therapists *

Course Description:
This comprehensive continuing education course provides health care professionals with an in-depth examination of unconscious bias, cultural competency, professionalism, and patient-centered communication within today’s diverse healthcare environment. Participants will explore how bias and ineffective communication can influence patient trust, case acceptance, treatment outcomes, teamwork, and overall quality of care. The course will include discussion of verbal and nonverbal communication, health literacy, cultural sensitivity, trauma-informed communication, conflict resolution, and ethical considerations in patient interactions. Real-world case studies and practical communication strategies will be presented to help participants foster inclusive, respectful, and effective communication with all patients and members of the healthcare team.

Instructor: Dr. Marc Goldman

*Approved for NJ chiropractors through the NJ Board of Chiropractic Examiners because The Institute for Continuing Education is an Approved Provider/Sponsor. Chiropractors in states that accept PACE may also earn 3 CEUs because the school is recognized by the PACE Program of the Federation of Chiropractic Licensing Boards. The course is approved for Massage Therapists in all states but NY because The Institute for Continuing Education is an Approved Provider (#307800-00) with the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB), Category: General.

Looking for a 1-Hour Program on Bias Training Instead? Click HERE.